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Last month I joined a small company that builds software for data teams.上个月我加入了一家为数据团队开发软件的小公司。 On my first day my instructor gave me a short talk about our main product.第一天，我的指导者给我简单讲了讲我们的主要产品。 He said our perception of users' needs was often wrong, so we must talk to them.他说我们对用户需求的认识常常是错的，所以必须去和他们交流。 The old app looked plain, and its design was not distinctive at all.旧版应用看起来平平无奇，设计一点也不独特。

The help pages were inadequate, and many users could not find simple answers.帮助页面做得不够好，很多用户找不到简单的答案。 So the team made a public declaration that we would rebuild the whole app.于是团队公开声明，我们要把整个应用重做一遍。 We looked at the underlying data from ten thousand user visits.我们研究了一万次用户访问背后的底层数据。 One evening I sat on my couch at home and read the whole report twice.一天晚上，我坐在家里的沙发上把整份报告读了两遍。

My roommate was watching a fitness class on her phone and doing exercise.我的室友正在手机上看健身课并跟着做运动。 She had just put on her makeup, because she was going out later.她刚化好妆，因为稍后要出门。 I heard her murmur, "This app is so slow," and I smiled.我听见她小声嘀咕：“这个应用太慢了。”我笑了。 That small sentence showed me again how users really feel.这一句话再次让我看到用户的真实感受。 Three months later the new app was ready and much easier to use.三个月后，新应用上线了，用起来容易得多。 I learned that a clear look at the facts is better than a quick answer.我明白了：清楚地看清事实，比匆忙给出答案更重要。